Privacy Policy

Effective Date: 31 March 2026
Last Updated: 31 March 2026

Kiwi Play Lounge ("we", "us", "our") is committed to protecting the privacy of every visitor to our website at kiwiplaylounge.com (the "Site"). This Privacy Policy explains what personal information we collect, why we collect it, how we use and store it, and what rights you have under the New Zealand Privacy Act 2020 ("the Act"). We encourage you to read this policy in full so you understand how your information is handled when you visit and interact with the Kiwi Play Lounge.

1. About Kiwi Play Lounge

Kiwi Play Lounge is a free-to-play social entertainment platform offering browser-based games themed around Aotearoa's native bush, wildlife, and cultural treasures. Our games use virtual lounge points — a scoring mechanism with no real-world monetary value. We do not offer real-money gambling, betting, deposits, withdrawals, or prizes of any kind. No registration or account creation is required to access or play any game on our Site.

2. Information We Collect

Because Kiwi Play Lounge does not require user registration, we collect very limited personal information. The categories of information we may collect include:

2.1 Information You Voluntarily Provide

If you choose to contact us through our contact form or by email, you may voluntarily provide your name, email address, and the content of your message. We collect this information solely to respond to your enquiry and do not use it for marketing, profiling, or any other purpose.

2.2 Automatically Collected Technical Data

When you visit the Site, our web server automatically records certain technical data, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, and approximate geographic location derived from your IP address. This information is collected through standard server access logs and is used to maintain site security, monitor performance, and understand general usage patterns. We do not use this data to identify individual visitors.

2.3 Cookies and Similar Technologies

We use a small number of cookies to enhance your browsing experience. These include essential cookies required for basic site functionality (such as remembering your cookie consent preference) and analytics cookies that help us understand how visitors use the Site. For full details on the cookies we use, how long they persist, and how you can manage them, please see our Cookie Policy.

3. How We Use Your Information

We use the limited information we collect for the following purposes:

• Responding to enquiries: If you contact us, we use your name and email address to respond to your message. We retain correspondence for a reasonable period to maintain a record of our communication.
• Site security and performance: We use server log data to monitor for security threats, detect unusual activity, diagnose technical issues, and ensure our Site operates reliably.
• Usage analytics: We use aggregated, anonymised data derived from server logs and analytics cookies to understand how visitors navigate our Site. This helps us improve game performance, content layout, and overall user experience. We do not create individual user profiles from this data.
• Legal compliance: We may process your information where necessary to comply with a legal obligation under New Zealand law or to respond to a lawful request from a New Zealand government authority.

4. Legal Basis for Processing (NZ Privacy Act 2020)

Under the New Zealand Privacy Act 2020, we collect personal information only where it is necessary for a lawful purpose connected with our functions and activities, and where the collection is directly relevant to that purpose. Specifically:

• Information Principle 1 (Purpose of collection): We collect personal information only for the purposes described in this policy — responding to enquiries, maintaining site security, and understanding usage patterns.
• Information Principle 2 (Source of information): We collect personal information directly from you (when you contact us) or through automated technical means (server logs and cookies).
• Information Principle 3 (Collection of information): We collect only the minimum information necessary for our stated purposes. We do not collect sensitive information, financial data, or information about children.
• Information Principle 4 (Manner of collection): Information is collected by lawful means, fairly, and in a manner that is not unreasonably intrusive.
• Information Principle 5 (Storage and security): We take reasonable steps to protect personal information from loss, misuse, unauthorised access, modification, and disclosure (see Section 6 below).

5. Information Sharing and Disclosure

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing or commercial purposes. We may share limited information in the following circumstances:

• Service providers: We use hosting and infrastructure providers to deliver the Site. These providers may process technical data (such as server logs) on our behalf and are contractually obligated to handle data securely and only as instructed by us.
• Legal requirements: We may disclose information if required to do so by law, court order, or a lawful request from a New Zealand government agency. We will only disclose the minimum information necessary to comply with such requests.
• Protection of rights: We may disclose information where reasonably necessary to protect the rights, safety, or property of Kiwi Play Lounge, our visitors, or the public.

We do not transfer personal information outside of New Zealand unless adequate safeguards are in place, consistent with Information Principle 12 of the Privacy Act 2020, which restricts cross-border disclosure of personal information.

6. Data Security

We take the security of your information seriously and implement appropriate technical and organisational measures to protect it. These measures include serving the Site exclusively over HTTPS/TLS encryption, restricting access to server logs and contact form data to authorised personnel only, using firewalls and intrusion detection systems on our hosting infrastructure, and regularly reviewing and updating our security practices. While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Contact form submissions: We retain correspondence for up to 12 months after the last communication, unless a longer period is required for legal purposes.
• Server logs: We retain server access logs for up to 90 days for security monitoring purposes, after which they are automatically deleted.
• Cookie data: Cookie retention periods vary by type. Please refer to our Cookie Policy for specific details.

8. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have a number of rights regarding your personal information. These include:

• Right of access (Principle 6): You have the right to request access to any personal information we hold about you. We will respond to access requests within 20 working days, as required by the Act.
• Right of correction (Principle 7): If you believe any personal information we hold about you is inaccurate, incomplete, or misleading, you have the right to request correction. We will take reasonable steps to correct the information and, where appropriate, notify any third party to whom the information was disclosed.
• Right to complain: If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Office of the Privacy Commissioner (OPC) at privacy.org.nz.

To exercise any of these rights, please contact us using the details provided in Section 11 below. We may ask you to verify your identity before processing your request, to ensure the security of your information.

9. Children's Privacy

Kiwi Play Lounge is intended for adults aged 18 years and over. We do not knowingly collect personal information from individuals under the age of 18. If you are a parent or guardian and believe that a child under 18 has provided us with personal information, please contact us immediately and we will take steps to delete that information.

10. Third-Party Links

Our Site may contain links to external websites, such as the NZ Gambling Helpline, Choice Not Chance, and other support organisations. These links are provided for your convenience and to direct you to helpful resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights under the Privacy Act 2020, or have any concerns about how we handle your personal information, please contact us:

• Email: [email protected]
• Contact form: kiwiplaylounge.com/contact.php

We aim to respond to all enquiries within five working days. For formal access or correction requests under the Privacy Act 2020, we will respond within the statutory timeframe of 20 working days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

13. New Zealand Privacy Commissioner

If you have concerns about how Kiwi Play Lounge handles personal information that you have been unable to resolve through direct contact with us, you may lodge a complaint with the Office of the Privacy Commissioner:

• Website: privacy.org.nz
• Phone: 0800 803 909
• Email: [email protected]

The Privacy Commissioner provides free, independent guidance and can investigate complaints about interference with privacy under the New Zealand Privacy Act 2020. We are committed to cooperating fully with the Commissioner's office in the resolution of any privacy-related concerns.